At Boothify, your satisfaction is our priority. We understand that sometimes a product might not meet your expectations or arrive as planned. This Refund and Returns Policy explains in detail how you can request a return, exchange, or refund, and what to expect throughout the process.
1. Return Eligibility
We want you to shop with confidence at Boothify.us. That’s why we accept returns under the following conditions:
- Timeframe: You must request a return within 30 days from the date of delivery.
- Condition: Items must be unused, unwashed, unaltered, and in the same condition that you received them.
- Packaging: Items must be returned with the original packaging, tags, manuals, and any accessories included.
- Non-returnable items: Certain products are not eligible for return, such as:
- Items marked as Final Sale or Clearance
- Perishable goods
- Gift cards
- Personalized or custom-made products
- Intimate or sanitary items for hygiene reasons
2. How to Start a Return
To start a return, please follow these steps:
- Contact Us:
Email [email protected] or call +1 (888) 760-6088 with your order number and the reason for the return. - Wait for Instructions:
Our customer service team will reply within 1–2 business days with instructions, the return address, and a Return Merchandise Authorization (RMA) if needed. - Prepare the Package:
Securely pack the item in its original packaging, including all accessories, tags, and any free gifts received with it. - Ship It Back:
Send the package back to us using a trackable shipping method. We recommend keeping your shipping receipt until your refund is processed.
3. Who Pays for Return Shipping
- Customer responsibility: Return shipping costs are generally the customer’s responsibility.
- Our responsibility: If your return is due to our error (defective, damaged, or incorrect item), we will cover the cost of return shipping or provide a prepaid shipping label.
4. Refund Process
Once we receive your returned item, we will inspect it to ensure it meets our return conditions. You will receive an email notification about the status of your refund.
- Approved Refunds: Refunds are processed to your original payment method. Please allow 5–10 business days for the refund to appear on your account, depending on your bank or payment provider.
- Partial Refunds: If the item shows signs of use, damage, or is missing parts for reasons not due to our error, only partial refunds may be granted at our discretion.
- Non-refundable Shipping Fees: Original shipping charges (if any) are non-refundable except in cases of our fault.
5. Exchanges
Need a different size, color, or replacement for a defective item?
- Contact us within 7 days of delivery for a smooth exchange.
- We’ll guide you through the process and ship the new item as soon as the original is returned and inspected.
6. Order Cancellations
Orders can be cancelled within 2 hours of purchase for a full refund. After this window, the order may have already been processed or shipped. In that case, please wait for the item to arrive and then request a return according to this policy.
7. Damaged or Incorrect Items
If you receive an item that is defective, damaged during transit, or incorrect:
- Please contact us within 7 days of delivery.
- Include clear photos showing the issue and your order number.
- We will prioritize resolving the issue with a replacement, exchange, or full refund at no extra cost to you.
8. Late or Missing Refunds
If you haven’t received your refund after the stated processing time:
- Double-check your bank account or credit card statement.
- Contact your bank or payment provider — sometimes it takes a few days for refunds to be officially posted.
- If you’ve done all of this and still haven’t received your refund, please reach out to us at [email protected].
9. Gifts
If you received the item as a gift and wish to return it:
- Refunds will be issued to the original purchaser’s payment method.
- Alternatively, we may issue store credit to the gift recipient, at our discretion.
10. Contact Us
For any questions about our Refund and Returns Policy, feel free to reach out:
[email protected]
+1 (888) 760-6088
16030 Kaplan Ave, City of Industry, CA 91744, United States
We are always happy to help and ensure you have a pleasant shopping experience at Boothify.us.
